Refinery Performance and Cost Improvement

• Online: Choose the course you wish to register: Click the "REGISTER NOW" button in the course page, complete the form and click submit.
• Email: Send us your course details with the delegates information at office@ibhouse.net
• Telephone: Please call us on our Tel No: +44 (0) 207 183 4507 or Mob No: +44 7932 572866 to reserve your seats.

For corporate fees and group registration, please send your query to office@ibhouse.net

• Bank Transfer
• Card Payment
• Cash

We will send you the invoice within 48 hours of receipt of registration. If you do not received your invoice within this time, please send us an email office@ibhouse.net

We will send you the confirmation by email within 24 hours after you registration.

Yes. Please send the full name, position and company name of new participant 48 hours before course date.

If you notify International Business House in writing or via email up to 30 days before the start date of the course, you will receive a full refund less an administration fee of 100£ of the course fee. In addition if you are unable to attend, the following cancellation charges will apply for written notice received: 14-29 days before the course: 50%. 1-14 days before: 100%. If you are unable to attend a course, you are welcome to provide a delegate substitution, up to 24 hours prior to the course at no extra charge. If you wish to transfer to a different course a 10% admin charge will be made if the transfer occurs between 10-29 days before the course. If you fail to attend the course on which you are booked and have not given prior notice to International Business House then the course fee will remain payable in full. This cancellation policy is necessary owing to the strict limitation on attendance numbers. IBH reserves the right to amend or cancel any course, course times, dates or published prices. Changes to course prices, times and dates will be advised 30 days before the course

IBH reserves the right to amend or cancel any course, course times, dates or published prices. Changes to course prices, times and dates will be advised before the course start date and any course already paid in full will not be subject to the increased price.

IBH proved delegates with visa support letters once payment has been received.
Please send us to office@ibhouse.net the following information:

• Your copy of passport
• Company name
• Position

If you registered with accommodation IBH will also provide you with hotel booking confirmation. For more information about visa procedure please visit our website or call us +44 (0) 207 183 45 07. Should your visa application be declined, we will provide a full refund of the payment.

Yes. Any of our open professional excellence courses can be run in-house to meet your company's specific needs. For more information please click here